Customer Service Professional Course

Course title: Customer Service Professional.

Course duration: 10 days.

Accrediting body: General Organization for Technical and Vocational Training.

Description of the training programme:

This course is designed to prepare trainees, especially those who have recently joined the workforce. The program provides trainees with the basic principles, concepts, and methodologies in the field of professional customer service skills in business. It also hones their skills by introducing them to the latest practices used in the context of professional communication.

Course contents:

• Identify the customer’s motivations and determine the best way to deal with him.
• Providing the trainee with the knowledge and skills that enable him to interact and communicate well with clients.
• Providing the trainee with the knowledge and skills that enable him to complete the sales process and serve customers in a way that achieves their satisfaction with the organization and its services.
• Professional written, verbal and telephone communication to provide excellent service.
• Providing the trainee with the knowledge and skills that enable him to manage his time efficiently and effectively.