Sales and Customer Service Skills Course

Training program

Program title: Sales and Customer Service Skills Course.

Program duration: 3 months, 240 training hours.

Accrediting body: General Organization for Technical and Vocational Training.

Description of the training program

This program is designed to meet the training needs of the sales and customer service profession and to reflect this profession required by the private sector in various fields. This occupation requires a number of skills and behaviors in the field of sale and customer service. The trainee is qualified to be able to perform the requirements of the profession through training in the necessary and basic skills to display products. Sales Dialogue Management, Sales Contracts, Marketing, Customer Service, Responding to Customer’s Inquiries and Objections.

Objectives of the training program

By the end of this program, the trainee will be able to:

• Display and market products and services.
• The art of managing sales dialogue and negotiation skills.
• Completing sales procedures and concluding contracts.
• Telephone and electronic marketing.
• Determine customer requirements and needs.
• Customer service and methods of attracting and retaining them.
• Mastering the principles of the English language in sales, marketing, and customer service operations

Topics of the training program

• Distinctive service standards.
• Work ethics and work environment in the private sector.
• Job behavior and communication skills.
• Fundamentals of Financial Accounting.
• Supply of financial proceeds.
• Security features in money.
• Electronic telemarketing.
• Computer applications.
• english language.
• Product presentation skills.
• Psychology of selling.
• Sales dialogue management and negotiation skills.
• Principles of communication and dealing with others.

Target group:

• Sales staff in companies and commercial establishments.
• Customer service professionals who want to develop their skills.
• Entrepreneurs and business owners seeking to improve customer experience.
• Job seekers in sales, marketing and customer service.