We value our customers and colleagues based on the following values: Respect – Social Responsibility – Commitment – Transparency – Continuous Striving for the Best – Team Spirit – High Professional Standards – Responsibility – Leadership – Excellence – Inclusiveness – Innovation
Accreditation number : 19187335022288
21/08/2025
Terms and Conditions of Use:
Elite is a training platform that offers training programs and courses, giving users access to training programs, courses, supervisory sessions, and enriching articles. All content is provided by specialized professionals, and your access and use of this website are subject to these terms and conditions, which are subject to continuous updates and changes as needed, as well as to the laws of the Kingdom of Saudi Arabia. Your access to and use of this website is considered an unconditional acceptance of these terms and conditions, whether you are a registered user or not. This acceptance is effective from the date of your first use of this site.
The Elite platform undertakes to ensure the academic integrity of the materials provided by preserving intellectual property rights and internally reviewing content to ensure quality and stay up-to-date.
Our learning policies also stipulate the confidentiality of information and the prohibition of violating public morals, laws, and national policies when participating in any educational activities, whether by the trainer or trainee on the platform.
The platform reserves the right to delete and prevent any user from participating if they violate any of the stipulated usage rules and to delete the user's account in case of violating any other account or impersonating an identity.
Elite undertakes to ensure that the electronic content provided in the programs is up-to-date and does not violate national laws and policies.
Elite is not responsible in any way for any malfunctions, inherent in the nature of the internet, in the access and/or use of the Elite service or for any failure in its obligations due to force majeure or an unintended cause.
Elite provides e-learning systems that support various types of devices with different operating systems and are compatible with all device screens, including tablets and smartphones.
Elite has the absolute right at any time to amend the terms and conditions of the website or any of the current and future services without prior notice or warning.
You can access the latest version of the terms and conditions at any time on the website. If you do not accept the amendments to the terms and conditions, you must stop using this service.
If you continue to use this service, you implicitly agree to be bound by the amended terms and conditions for using this website.
Commitment
You agree to comply with all local laws regarding the ethical use of content on the internet. In addition, you will be responsible for paying any taxes imposed, whether in Saudi Arabia, your country of origin, or your country of residence. You also commit to Elite's policies in this agreement and any agreements set by Elite on the site. This agreement and its policies may be updated by us from time to time without notifying you.
Password: You bear full responsibility for all activities and damages that may result from the poor management of passwords and the failure to maintain their confidentiality. If any unauthorized access occurs or what you believe to be a security breach of the site, you must notify us immediately. We will not be held responsible for damages or losses resulting from the failure to maintain the confidentiality of the password.
Account Information: You agree to always keep your account information up-to-date, including your email address, contact information, and appropriate payment details.
Account Transfer and Retention: You cannot transfer or sell your Elite account or username to any other parties. You are responsible for all activities related to your account or username.
Right to Refuse Service: Elite has the right, at its discretion, to suspend any account that violates any of the terms and policies of this agreement or violates any laws in the country of residence. All rights are reserved to refuse service to anyone for any reason at any time.
User Agreement for Content: The responsibility for watching videos and benefiting from the amount paid on the site falls solely on the beneficiary as long as the procedures followed have not stopped due to a technical malfunction or a malfunction beyond the control of both parties. In case technical or educational support is needed, please contact support directly.
Privacy and Security Policy
Elite is committed to ensuring your privacy is protected. If we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
All personal and non-personal information we obtain is protected against any kind of unauthorized access. We are governed by the rules of applicable laws regarding the processing of private and personal data of internet users.
Site Visitors and Identification Information:
Non-personal information: Elite collects non-personal identifiable information such as browser type, the site you used to access the Elite platform, and the time and date of the visit, to give us a better understanding of the behavior of visitors and members in dealing with Elite as a site. We may publish non-personal identifiable information to show what attracts visitors' attention regarding site usage. We may collect statistics about the behavior of users and visitors in their direct dealing with the site, but we are committed to not displaying any personal information.
Personal Information: The privacy of members and visitors is very important to us, and we are fully committed to maintaining their privacy and security. We do not publish or share any personal information about our visitors and members except in cases of legal requests and what is in accordance with the law, as well as to develop our services, enable us to grant users services through our site, survey feedback on the site's services, or publish advertisements related to the site.
Elite respects all intellectual rights of others and we expect members to reciprocate this respect and commitment to these rights and related policies. Posting or sharing content that is commercially unlicensed or partially or wholly copyrighted is against Elite's copyright and usage policies.
The content included in Elite, such as texts, graphics, logos, names, features, functions, images, and audio, is the exclusive property of Elite and its licensors and is protected by copyright and trademarks, and is subject to Saudi laws and regulations.
Elite content may not be downloaded, copied, reproduced, transmitted, broadcast, displayed, sold, licensed, or exploited for any other purpose whatsoever without the prior written consent of Elite's licensors or Elite.
By making content accessible on our service, we agree to allow any visitor to the Elite platform to view the content. Despite this permission, our content will always remain our property as all trademarks, logos, and other images are owned by their rightful owners.
It is prohibited to publish any content that exposes individuals or any other party in a way that shows them in a bad light, or to publish any content that violates the teachings of Islam and the morals of society, or any content that negatively affects national unity.
Fees: Registering an account with Elite is completely free for all members. However, we may change this policy in the future and may also, at our discretion, change some or all of Elite's services at any time. In the event of a new service being introduced, the fees for this service will be effective immediately upon its launch unless otherwise stated. All amounts displayed will be in Saudi Riyals. You are also responsible for paying all taxes imposed and taxes that come directly from Elite or any of its offered services.
Course or Certificate Pricing: Elite is responsible for setting the prices for training courses or certificates. Elite may change course prices from time to time, whether by increasing or decreasing them.
User Agreement for Paying for Certificates: You are responsible for reading the course description and the conditions for obtaining the certificate and ensuring it is suitable for you and that you achieve the passing grade before paying.
All payments you make through Elite are final and non-refundable. In eligible cases only, and at the site's discretion, we may consider a refund in the following cases:
a. Cancellation of the training course.
b. Postponement of the training course if the new date is not suitable for the user.
c. The amount was charged to you twice by mistake.
All refunds will be subject to Elite's review and approval before they are processed. In this case, Elite will provide the amount to the user in the manner the site deems appropriate, including by adding it to the user's account to re-subscribe to courses.
Knowing the most suitable hardware to run files, course videos, and other digital downloads from Elite is the user's responsibility. No refunds will be calculated or processed in such cases. If a course is deleted for reasons such as a violation of intellectual property or public property rights or any other reason, no refunds will be made.
Elite cannot, in any case, as the platform's management, guarantee the accuracy and validity of the information provided through our platform. A user can report any course that contains incorrect information, but the platform will not provide any monetary refunds for this course.
Elite does not guarantee that the content provided on the platform will meet the user's needs and expectations, and the platform will not make any monetary refunds for any course that the user did not find useful.
The course fee will not be refunded if the trainee does not achieve the passing grade for the course.
All refund requests will be made via sales@elite.com. In the email sent, you must mention the course name, user name with details, and a brief mention of the reason for requesting the refund.
Elite does not offer services for transferring rights and ownership from the trainer to the trainee and vice versa whatsoever.
Elite and/or the institutions that provide the courses on the site may offer a course completion certificate or other acknowledgment (referred to as a "certificate") to trainees who, in our estimation, have demonstrated proficiency in the relevant courses. Certificates will be issued by Elite only or under the name of the relevant institution depending on the origin of the course. The decision of whether to grant a certificate to a trainee who has completed the course will be solely at the discretion of Elite and the granting institution. Elite and/or any of the institutions that offer courses on the site may, at our sole discretion, choose not to offer a certificate in relation to some courses.
While completing courses through the Elite site, you will not be able to apply for admission or enroll in any degree program at any of the institutions that compose the courses as a result of registering or completing a course offered by these institutions through Elite on its site. You are not entitled to use any of the institution's resources outside the scope of the course offered on the site, and you will not be eligible for the privileges or benefits offered to students enrolled in degree programs at the institutions.
As a condition of using the site, members and visitors agree to all the following terms:
You must be a registered member to enroll in free and paid courses on the site.
You are required to choose a username and password. You are also responsible for maintaining the confidentiality of your username and password.
You are responsible for all activities that occur under your username.
You are responsible for your conduct and for any content, materials, or information you upload or post and your method of display on the site or any of the aforementioned activities conducted under your username.
You agree that you will not assist or encourage anyone who seeks to cause a security defect in the system, bypass it, modify the security system or any part of the site, or change this agreement in any way.
You are obligated to report any account that you have proven its user is impersonating you by contacting us on the "Contact Us" page or via the email sales@elite.com, and we will study the content of the report to decide on it as soon as possible.
Registration cannot be accepted until the final activation of the membership by clicking on the link that will be sent by us to your email.
Members and visitors also agree, while using the site, to avoid the following:
Violating this agreement or any of our instructions and policies or any applicable laws, statutes, or any applicable regulations (for example, those concerning consumer protection, unfair competition, or deceptive advertising).
Uploading, sharing, or transmitting content that contains false, illegal, or incorrect information and is harmful in any way, or vulgar, or contains offensive scenes, or constitutes a threat of any kind, or defames any person at any time, or invades people's privacy, or conflicts with the tolerant Islamic religion and its principles, or is generally considered undesirable by people.
Uploading, sharing, or transmitting content that contains unwanted or unauthorized advertising materials.
Transmitting any viruses, malware, or code that could crash users' devices or the site.
Violating any laws in Saudi Arabia or Islamic law in terms of laws, ethics, morals, values, and traditions.
Uploading content that has been agreed upon by imposed local or global laws regarding the safety of electronic content as harmful content and may be subject to recall and inspection.
Using the site for any illegal or unauthorized purposes.
Impersonating any person or entity, including but not limited to an Elite employee, user, or any entity or person that may belong to something other than what is mentioned.
Transmitting any email, content, or personal information of any person without explicit permission.
Transmitting any incorrect, misleading, or fraudulent email, product, or content.
Selling or offering any stolen products that may violate a patent, trademark, trade secret, copyright, or any property rights of another person or entity, or those that violate privacy or public rights or those that defame another person or entity. In addition, those materials for which you do not have the rights to make them available under any law or contract.
Manipulating the prices of any course or interfering with the lists of any other member.
Placing links within any content in Elite to any other platform or service that offers the same services as the site, such as providing training courses and so on, unless explicit written permission is given by Elite.
Marketing any illegal products or services prohibited by any positive law.
Uploading any content for download that contains viruses or any code, files, or programs designed to disrupt or disable the function of any software, computer hardware, or communication devices.
Disrupting and interfering with the normal flow of any window by increasing the number of requests from the site (a flood attack), or any method that may negatively affect members and visitors and their ability to use the platform.
Using any misleading email address or IP internet address or changing the headers of data packets transmitted over the network in order to hide the original source of the product transmitted through the site.
Attempting to gain illegal access to Elite's computers, servers, and systems and engaging in any activity that disrupts or reduces the quality and performance of the site's function.
Attempting to restore the permissions to an account that the site has suspended or deleted, including but not limited to attempting to open an account with the same username.
Harassing any person on the site.
Collecting any personal information about members or visitors for commercial or illegal purposes.
Using automated methods including software methods and data mining tools to download data from the site except for search engines and similar non-commercial and public archiving tools that come with our robots.txt file, or internet services with known non-harmful behaviors such as RSS and Atom. We have the full right to define what we call "internet services with known non-harmful behaviors."
Elite prohibits certain behaviors and content, and without full commitment, we will work to limit these behaviors and content by deleting them from the site. You acknowledge that:
The site is never responsible for any content or information uploaded by members on the site.
You must bear all risks associated with exposure to such content or information, including but not limited to the source of the content and the usefulness of its content and information. Elite has the full right to monitor the information, content, and posts placed on the service and may delete, modify, transfer, or partially or wholly close any information, content, or any other features on the site at any time and for any reason. It also has the right not to do so.
The site contains links to other sites and resources as well. Elite does not have any powers or influence over such sites and resources. You agree that:
Elite is not responsible for the operation and accuracy of these external sites and resources.
Elite does not endorse and is not legally responsible for any content, marketing, products, services, or content found from external sources and sites. Any reliance by you on these sources and sites is your personal responsibility and you bear the consequences of this reliance.
The Elite team works closely with the trainer and trainee to ensure the quality of training during the stages of preparation and launch.
Elite platform courses are offered in cooperation with trainers and their institutions during the content development and course launch phase. The Elite team undertakes to provide models, training, and support to implement the following steps:
Developing the general course outline.
Developing the course content.
Developing the tests.
The Elite team also undertakes to implement the following steps to ensure the quality of training:
Developing the marketing plan.
Developing the interaction plan.
Developing the storyboard.
Developing the script.
Designing slides and graphic animations.
Filming and producing videos.
Uploading and launching the course.
Managing interaction on the platform in cooperation with the trainer.
Providing continuous technical support.
Enrollment in Elite courses requires a device connected to the internet, whether a desktop, tablet, or mobile phone.
All your learning will be through the use of an internet browser, whether Safari, Google Chrome, or others.
You will need to know:
How to navigate between contents using the (Next) button.
How to play the video by clicking on it.
How to submit a task by clicking on the (Submit Task) button.
How to add a reply to discussion contents by clicking on the (Add Reply) button.
How to pay electronically by following the instructions that appear on the screen.
How to download the certificate by following the instructions that appear on the screen.
There are detailed videos explaining all of the above, and you can also contact Elite's technical support in the bottom-left corner of the page. We are always here for you.
Fees: You agree to pay the fees for the training courses you purchase, and you authorize us to charge your debit or credit card or process other payment methods for those fees. Elite works with third-party payment processing partners to provide you with a secure payment method.
Payment: When making a purchase, you agree not to use an invalid or unauthorized payment method. If your payment method fails and you still get access to the training course you are enrolling in, you agree to pay the corresponding fees to us within (7) days of our notification. We reserve the right to disable or stop access to any training course or service for which we have not received sufficient payments.
Replacement: If payment is completed, the amount paid is non-refundable and non-exchangeable in any case except in the event that access to the service is not available for any reason on our part or due to a technical malfunction, in which case the amount is saved in the balance to be replaced in any other service and within one year only.
At our discretion, if we believe you are misusing the replacement policy, we reserve the right to block your account and restrict all future uses of the services. If we block your account or disable your access to a training course due to your violation of these terms or safety and security guidelines, you will not be eligible to receive any credit or refund.
The privacy of members and visitors is very important to us, and we are fully committed to maintaining their privacy and security. We do not publish or share any personal information about our visitors and members except in cases of legal requests and what is in accordance with the law, as well as to develop our services or when we are protecting our rights.
The reason we receive user information is to enable us to grant services through our site to our end-users. Such information includes, among other things, information that enables us to identify our customers and deal with them in accordance with the provisions of the relevant laws, such as information related to age, which makes us able to determine the eligibility of our customer to enter into a legally binding agreement, and information required to enable our users to access our site repeatedly such as username and password, as well as the email address which is used to manage the user's account, especially in those cases when login names and passwords are forgotten, and information that enables us to deal with the customer; such as the preferred payment method, and information required to provide services to our customers; such as email address, physical address, and mobile phone number, all of which are used to send receipts, invoices, and financial amounts. This information will be used internally by us to identify you as a member of the site.
We collect and use personal identifiable information from visitors and members for the following purposes:
To deliver any financial payments owed by the site and to implement what must be done according to the member's will.
When you enter any contests, games, surveys, or upload content.
To customize the site's content for the future and current needs of users.
To publish advertisements related to the site via email.
To announce new services related to the site via email.
To survey your feedback regarding the site.
To provide advice regarding new updates and additions to courses, and to give information about content and activities that may be within the scope of what members like, including products or services provided by a third party. For these reasons, we may share such information with other third parties.
As a general rule, user information is processed electronically and is not available to shareholders in our company's daily work environment. We may share user information with people associated with us or with others. We remind our users that we cooperate with law enforcement agencies and with all authorities that have jurisdiction to request user information in the context of law enforcement and investigations related to public interest, civil and criminal lawsuits, public safety, and crime fighting.
We will follow generally accepted standards in this field to protect user information. Although no method of transmission over the internet or electronic storage is completely secure, we will continue our attempt to use and implement commercially accepted methods to protect user information to ensure the continuity of our service and the privacy of our users.
Elite and all its subsidiaries, employees, and providers provide the Elite site and its services as they are without any guarantees or conditions in full. Elite and all its subsidiaries, employees, and providers specifically disclaim any implied warranty that arises and there will be no guarantees on the desired results of the training course. Your use of the service provided by Elite should be at your own risk. Elite does not guarantee or represent the credibility of the site's members.
The current privacy policy ("Policy") represents our internal guidelines for the management, employees, and contractors of Elite in the context of the work of the website www.elite.com, which follows the fact that users will provide and share certain information, some of which is personal, while others are information known to be public (collectively referred to as "user information").
It will be useful to start by defining what this policy is and what it is not. This policy is an administrative principle and an internal regulation that we publish among the heads, employees, managers, service providers, and shareholders of Elite to inform them of what we consider acceptable or unacceptable actions regarding the handling of user information.
This policy also aims to inform you about how we manage certain aspects of our site that store user information, along with the fact that you may - through our site - deal with others who may communicate with user information. This policy is not a legally binding agreement, or an individual undertaking, or a statement or guarantee of any kind given to users, or government agencies, or natural or legal persons of any kind or capacity. We have every right, freedom of action, and discretion to decide on the appropriate outcome for the fulfillment or violation of this policy by the stakeholders in our institution. We also reserve the right to keep these results confidential, or to make them public information.
Elite uses data from cookies to know and track users and their method of using the platform, including their browser type, operating system, internet service provider, and their preferences for accessing the site. This non-personal identifiable information that we track is information that cannot be tracked by other visitors or members of the site. This information helps us improve the user and visitor experience on the site.
We are not responsible and have no control over the content, products, or services on any third-party site. We advise visitors and members to read the terms of use, printing, and publishing policy, and the privacy policy of any external site. We remind our users that we can only control our methods of work.
If you have a complaint or feedback, you can contact us via the WhatsApp icon located in the bottom-left corner of the page, or by sending a message via email to sales@elite.com, or by sending it to one of our social media platforms. We will respond within a maximum of 48 business hours.
If the complaint is not addressed within 48 hours, you can escalate the complaint to the General Manager by forwarding the email sent to info@elite.com. If the complaint was made via WhatsApp, send the word "Escalate" to the support WhatsApp number, and it will be forwarded to the General Manager.
Privacy Policy
At Elite, we take the privacy and security of the information that our users share with us—or that we collect—very seriously. As a Software-as-a-Service (SaaS) platform and website, we are committed to keeping our privacy policy simple, readable, and easy to understand. By registering or visiting the Elite platform, you automatically agree to this privacy policy and the policies mentioned on the Terms of Use page, as well as any future updates or modifications. The platform's management is committed, within the limits permitted by law, to not disclose any personal information about the subscriber, such as their name or email address. Furthermore, this information will not be exchanged, traded, or sold to any other party as long as it is within the management's capabilities. Access to this information is restricted to qualified and professional individuals who oversee the platform.
Legal Disclaimer
The user acknowledges that they are solely responsible for how they use the Elite platform (hereinafter referred to as the "Platform"). The platform's management, to the maximum extent permitted by law, disclaims all responsibility for any losses, damages, or expenses incurred by the user or any other party as a result of using the platform or being unable to use it.
Service Interruption, Omissions, and Errors on Elite
The platform's management makes every effort to ensure the website and product continue to operate without issues. However, errors, omissions, service interruptions, and delays may occur at any time due to various reasons beyond our control. In such cases, we expect users to be patient until the service returns to its normal, stable state.
Subscriber Account, Password, and Information Security
The subscriber chooses a password for their account and provides a personal email address for correspondence.
The responsibility for protecting this password and not sharing or publishing it lies with the subscriber. In the event of any transactions made using this password, the subscriber will bear all resulting responsibilities, with no responsibility on the platform.
The subscriber bears full responsibility for all their content that they upload and publish via the site. Any information deleted by users is not retained. When you delete content from the Elite platform or your academy, it is permanently erased and cannot be recovered.
The subscriber agrees to all terms of use and promises not to publish anything that violates Islamic law in any way, or to use the platform for illegal purposes, including but not limited to: piracy, publishing and distributing copyrighted materials or programs, deception, forgery, fraud, threats, harassing any person, company, or group, publishing pornographic or sexual materials, or posting viruses or spyware or links to sites containing such violations.
It is strictly prohibited to violate intellectual property rights, defame a person, institution, or company, or intentionally publish any information that causes harm to a company, person, country, or group. It is also forbidden to post pirated materials, stolen programs, and anything that violates established norms and laws. The subscriber is fully responsible for everything they provide through their account on the platform/site.
It is strictly forbidden to use the site's services for political purposes. It is also forbidden to expose any Arab or Islamic country in any way.
Information Collected
When you create a new account on the Elite platform, we will ask you to enter your personal data, such as your name, ID, and email, for the purpose of communication and sending alerts about the product and service provided. The information we collect is subject to the following policies:
Usernames, email addresses, and general data are stored on our servers.
Passwords are stored in an encrypted and unreadable format.
Browse logs, page statistics, and other data related to visits and visitors, whether they are IP addresses, country of origin, browser language, etc., are stored and accessed under standard policies and are subject to strict security procedures. We promise that this information will not be used in any harmful way and will not be sold to any third party under any circumstances.
Cookies
When you log in to the platform, we set up several cookie files to save your login information and your display preferences.
Cookies for login information last for two days.
Cookies for display options last for one year.
Your login will last for two weeks.
If you log out of your account, the login cookies will be deleted.
We use cookies to improve the user experience, and all these files are deleted when you log out. You can disable the saving of cookies in your browser settings, but this may cause some features of the site/platform to stop working.
Payment Data
You can pay for subscriptions to programs, courses, or services through Tamara or bank transfer. The Elite platform does not save or store this data in any way.
Your Rights Regarding Your Data
You can request a file of the personal data we hold about you, including any data you have provided to us. You can also request the deletion of any personal data we hold about you, with the exception of data that we are obligated to retain for administrative, legal, or security purposes by regulatory authorities.
Modifying the Privacy Policy
We reserve the right to modify and develop the privacy policy from time to time, with notice to subscribers and visitors through communication channels.
Communication Policy
Communication Policy in the E-learning/Training Environment
1. Communication between Instructor/Trainer and Learner/Trainee:
The purpose of this communication is to guide the educational process, answer participants’ inquiries, provide constructive feedback, and monitor their progress throughout the program.
2. Communication between Learners/Trainees:
This type of communication allows for the exchange of ideas and experiences among participants, promotes teamwork and collaborative learning, and contributes to building a strong learning community.
Available Communication Tools
To facilitate effective communication in the Elite e-learning and training environment, the following tools are provided:
Email: Used for individual communication with the instructor/trainer regarding private matters, detailed inquiries, or feedback requests.
Communication Channels: Direct and immediate communication methods, such as chat rooms or virtual meetings, allowing trainees to ask quick questions, seek clarification, or participate in group discussions.
Communication Channels: Direct and immediate interaction spaces (e.g., chat rooms, forums, or virtual meeting rooms) where trainees can exchange information, collaborate on assignments, and discuss course-related topics under instructor or coordinator supervision.
WhatsApp Group: A group including the instructor/trainer (or coordinator) and the trainees, created to facilitate quick communication, share important announcements, and maintain engagement while ensuring alignment with the program’s objectives.
Communication Etiquette
To ensure a respectful, productive, and positive learning environment in the Elite platform, all participants must adhere to the following guidelines:
Mutual Respect: Treat all individuals—whether instructors/trainers or fellow trainees—with courtesy and respect.
Focus on the Topic: Keep all discussions relevant to the educational or training content.
Avoid Abuse: The use of offensive language, threats, harassment, bullying, or discriminatory remarks against anyone is strictly prohibited.
Avoid Sensitive Topics: Do not engage in political, religious, or personal debates that may cause disputes or distract from the learning objectives.
Clarity and Accuracy: Ensure all communications are clear, specific, and professional. Use proper grammar, spelling, and language appropriate to the training environment.
Conclusion
This communication framework is designed to foster a safe, respectful, and supportive learning environment for all participants in Elite programs. Adhering to these guidelines helps ensure a productive educational experience and the successful achievement of training objectives.
E-Learning Attendance Policy
This policy aims to ensure the quality of training in programs delivered electronically (synchronous or asynchronous) or in a blended format, by establishing clear rules for attendance and follow-up.
E-learning attendance in virtual classrooms and synchronous and asynchronous training activities is considered equivalent to traditional attendance. A trainee's attendance hours are calculated based on their log-in and log-out times on the training platform and their interaction with the content.
Trainees must adhere to a minimum number of attendance hours for each training program, as follows:
For programs less than one month in duration: Trainees must attend no less than 80% of the total hours of the training program, whether in virtual or traditional classrooms.
For programs longer than one month (Blended Learning): Trainees must attend no less than 80% of the total hours of the training program in virtual or traditional classrooms.
For asynchronous e-learning programs: Trainees must attend no less than 80% of the total hours of the training program through synchronous virtual classrooms.
Elite is committed to monitoring trainee attendance in both synchronous and asynchronous training through:
Synchronous Training: Attendance is automatically tracked via the virtual classroom platform, recording log-in and log-out times. Attendance is also verified through participation and direct responses to the trainer.
Asynchronous Training: Trainee activity on the educational platform is tracked, including task completion, forum participation, passing exams, and time spent on an activity.
In case a trainee fails to meet the required minimum attendance hours, the following actions will be taken:
First Warning: A written warning will be sent to the trainee via email or text message when their attendance drops below 80% (for programs less than one month in duration) or below the specified percentage for other programs.
Second Warning: If non-compliance continues, a final warning will be sent to the trainee, and they will be asked to explain the reasons for their absence.
Certificate Denial: If a trainee's absence exceeds the allowed limit, they will be denied the training program completion certificate and considered withdrawn from the program.
Registration Cancellation: In case of repeated non-compliance across different programs, Elite reserves the right to cancel the trainee's registration in any future programs.
Welcome to our customer support page! Your satisfaction is our top priority, and we value your feedback. Whether you have a suggestion, a complaint, or simply wish to share your thoughts with us, we are here to help.
If you have a complaint, feedback, or issue with any of our training services or virtual classes, you can contact us via the WhatsApp icon located in the bottom-left corner of the page. Alternatively, you can send a message to our email at sales@elite.com or through one of our social media platforms. We will respond within a maximum of 48 business hours.
If the complaint is not addressed within 48 hours, you can escalate it to the General Manager by forwarding the original email to info@elite.com. If the complaint was made via WhatsApp, simply send the word "Escalate" to our support WhatsApp number, and it will be forwarded to the General Manager.
We are available 24/7, all week long, except for Friday, which is our official day off.
We are committed to continuously improving our services based on your valuable feedback. Your opinions and comments contribute to enhancing your experience with us.
Thank you for choosing the Elite Platform! We look forward to serving you better.
